Shipping policy

We deliver to addresses within mainland UK. Orders are processed once payment has cleared and, where a medicine is involved, once a pharmacist has completed any checks required.

Delivery method, times & charges

• Royal Mail Tracked — delivered within 3–5 working days.
• £2.99 per order, or free on orders over £40.

Delivery estimates are provided in good faith but are not guaranteed. We are not responsible for delays caused by the carrier, incorrect address details, or events outside our reasonable control.

Tracking & failed deliveries

You will receive Royal Mail tracking details by email once your order is dispatched. If a delivery cannot be completed, Royal Mail will follow its own re-delivery or collection process. Please make sure your delivery address and contact details are correct at checkout, as we cannot be held responsible for orders sent to an incorrectly entered address.

Age-restricted & medicine deliveries

Some products are age-restricted and may require age verification on delivery. Medicines are sent in accordance with our Medicine Policy.